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Why Workiz?
Trusted by over 120,000 field service pros, get up and running in no time.Easy to implement
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Owner, Garage door ninja
Made for field service businesses
Customize Workiz to grow your business. Schedule jobs, dispatch, invoice and get paid all in one place.
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Frequently asked questions
What is field service management software?
A field service management (FSM) software is a comprehensive solution designed to help businesses manage and streamline their field service operations. FSM software enables service providers to efficiently schedule and dispatch technicians, track work orders, manage customer relationships, and access real-time data for improved decision-making.
What are the benefits of field service management software?
The benefits of a field service management software include increased operational efficiency, improved customer experience, and streamlined business operations. FSM software helps automate tasks such as scheduling and dispatching, work order management, and invoicing, allowing service professionals to focus on delivering exceptional service. Additionally, field service software provides real-time updates and access to customer information, enabling technicians to make informed decisions on the job.
How much does field service management software cost?
The cost of field service management software varies depending on the features, number of users, and the specific needs of your business. Some FSM software providers offer monthly subscription plans, while others charge a one-time fee for a perpetual license. Many software solutions also offer different pricing tiers based on the level of functionality required. It’s best to contact the software provider directly to get a customized quote based on your business needs.
What are the common features of field service management software?
Common features of field service management software include:
- Scheduling and dispatching: Easily assign and track work orders, optimizing technician schedules.
- Mobile field service app: Allows technicians to access job details, customer information, and update work order status on the go.
- Customer management: Manage customer information, service history, and communication in one centralized system.
- Invoicing and payment processing: Generate invoices and accept payments directly through the software.
- Reporting and analytics: Gain insights into key performance metrics and make data-driven decisions.
- Integrations: Connect with other business tools such as 24/7 call answering services, accounting software, and lead management.
Factors to consider when buying field service management software?
When choosing a field service management software, consider the following factors:
- Ease of use: Look for software with a user-friendly interface and intuitive navigation.
- Mobile compatibility: Ensure the software offers a mobile app for technicians to use in the field.
- Scalability: Choose a solution that can grow with your business and accommodate an increasing number of technicians and multiple jobs.
- Integration capabilities: Consider software that integrates with your existing business tools for seamless data flow.
- Customer support: Opt for a provider that offers reliable customer support and training resources.
Who needs field service management software?
Field service management software is essential for businesses that manage and deploy field technicians to provide on-site services. This includes industries such as HVAC, plumbing, electrical, garage door, locksmith, and home repair services. FSM software is beneficial for businesses of all sizes, from small service contractors to growing companies with multiple locations. By using field service software, companies can streamline their processes, improve customer satisfaction, and boost overall efficiency.