3 Reasons Why You Need to Digitize Your Field Service Business in 2018
If you’re like most business owners, you are always looking for ways to lower costs and increase profits. One of the best ways to accomplish both of these is by investing in digitizing your business in 2018. The up-front investment is much lower than you might think, and the returns are much bigger than you imagine.
What Does It Mean to Digitize a Field Service Business?
Digitizing your field service business isn’t about hiring robots or drones to perform the skilled work your technicians are currently performing. Instead, digitizing a field service business means using the latest internet technology to make all of your systems more efficient. It is about automating many of the logging and communication tasks that you and your team are currently doing manually.
Digitizing your field service business gives you more time for the people in your business and your customers and gives you critical insights into how you can improve your service and profits.
Here are three specific benefits you can get from digitizing your business.
1. Improve Customer Service
You know that happy customers are the key to your future success. When you digitize your communications, you can greatly increase customer satisfaction. Your system can automatically send out reminder emails or text messages and update customers on the ETA of your technicians. This is expensive and time-consuming to do manually.
You customers feel more connected to your company, they spend less time worrying, and your rate of missed appointments goes down when you digitize and start sending automated messages.
2. Decrease Operating Costs
Your business is only generating revenues when your field workers are on the job. Any time spent communicating with dispatch or the home office, traveling to new jobs, or completing logs and paperwork is eating into your profits.
You can digitize much of the extra work your team has to do, making it much more efficient. Even a small improvement in efficiency can easily allow each field worker to perform one or more extra jobs a day. That can instantly add thousands of dollars to your bottom line each month, or even week.
Digitizing your dispatch, messaging, and other field worker management tasks reduces your operating costs and frees up more resources for doing the great work your customers are paying for.
3. Track Meaningful Data
You may not realize it, but one of your most valuable assets is actually the data your business generates. You don’t have to be a billion-dollar company to make more money from your business data.
Digitizing your field service business will allow you to easily collect and analyze data about how long calls take, what types of services are really most profitable, and hundreds of other insights that are impossible to see when you do everything manually.
If you use the right software, you also don’t need a data expert to make sense of that is happening in your business. The best software tools have easy to read dashboards and automatically generate reports about critical areas of your business.
Send-A-Job is a powerful field service scheduling software that can help digitize your field service and transform the way you work in as little as two weeks.