As your junk removal business grows, you’ll eventually outgrow taking business calls on your personal line. While this is a good problem to have, there are a lot of different phone systems available on the market today and it can be overwhelming to choose the best option for your needs.
From improved customer service and enhanced professionalism to better record-keeping and streamlined communication–there are many benefits to implementing a phone system. Consider these five things when choosing the right phone system for your junk removal business.
From improved customer service and enhanced professionalism to better record-keeping and streamlined communication–there are many benefits to implementing a phone system.
Your unique business needs
Before purchasing a phone system, take the time to assess your business’s needs. Consider the number of employees who will be using the system, the types of calls that will be made, and any specific features that will be required, like call masking, voicemail, and automatic reminders and follow-ups.
What type of phone system best serves your needs
There are many different types of phone systems available, but the three most popular are:
- Voice over Internet Protocol (VoIP) uses an internet connection to make and receive calls instead of traditional landlines.
- Private branch exchange (PBX) switches calls between users on local lines while enabling all users to share a certain number of external phone lines.
- Key system unit (KSU) is the most basic multi-line telephone system. The KSU system is perfect if you have around 50 employees or less.
Typically, small businesses prefer VoIP technology due to the simplicity of using an internet connection to run the whole system.
Call routing
Call routing is a call management feature for business phone systems where each incoming call is placed in a queue and is then routed to a specific person or group of people based on pre-established rules and criteria.
Call routing helps ensure that calls are directed to the right person or department, which helps improve business efficiency while reducing wait times for customers.
Worst case scenarios
It’s important to have a plan in place to ensure that your business can continue to operate when disaster strikes. And making sure you have a phone system that won’t go down in case of an emergency situation is key. Most small businesses choose a VoIP as a reliable disaster-proof way to set up a phone system to ensure flawless communication when you need it.
Ease of use
Your phone system should be an asset to your junk removal business not a learning curve for your team and customers. Make sure that all employees are properly trained on the new phone system. This can help ensure that they are able to take full advantage of the system’s features and provide excellent customer service.
Putting the right phone system in place is the first step to providing the best possible service to your customers and boosting your bottom line.
