CLIENTS

Client Phone
Masking

Tired of not knowing what techs are actually saying to your clients? Want to make sure your clients actually stay your clients? Workiz allows you to hide your client’s true phone number and immediately retrieve the call recordings between your staff and the client.
Mask Your
Client's
Phone Number

Every time you submit a job, Workiz will attach a temporary phone number or extension number (depending on your setup) to this client, while the original phone number is kept hidden from your field staff. When your users call this number, they will reach the client as if they dialed them directly.

 

Service
Technician
Call Recording

The recording of your tech’s call to the client is available on your job page. You can listen in and verify your techs are representing your business according to your standards.

Monitor
Your
Response

No need to wonder if your techs called the client. Your schedule lets you see whether the tech called for that job, with a call counter. No need to wait for angry client calls – you’ll already know the call history made between techs and customers. You can also view call reports and get a response time average, for each field tech or job type.

Keep Your
Client With
Your Caller ID

You can also control the caller id that the client sees when your techs call. Make sure that the next time that your clients needs service, that they dial your number and not the tech’s direct cell phone.

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