You can set notifications to be sent by email or SMS, ahead of an appointment to remind clients about upcoming service. In the message, there is a confirmation link for the client to click and confirm the appointment. When a client confirms, the job is marked as confirmed on your dashboard.
You can trigger client notifications with status changes. This means you can send out a notice to your client when a tech has been dispatched. Remember a client stressed for service might need reassurance that help is coming!
You can easily compose your message with dynamic job information using shortcodes. When your message is sent out, the shortcodes are replaced with actual names and values from the job
How about sending a review or survey link to your clients when a job is done? This allows you to get more feedback and gain repeat business.