Track Calls
by Assigned
Flows

Each call flow represents an ad source in your business. So here’s how it works: You buy phone numbers and assign them to different call flows representing your online and offline advertising. When calls come in they are routed to their call flows, and the data is shown to you in real-time on your reporting panel.

 
Real-time
View of Your
Marketing Efforts

You can check your reports anytime using any device and know how well your campaigns are doing for any time range. You can also use custom notifications to triggers emails or SMS notifications when a call comes in to a specific flow, or by call duration.

Call Tracking Questions

How can I compare call vs ad campaigns?

Very easy, in your numbers section you have the option to point every number to a call flow. So let’s say you created a flow named “Google PPC”. All calls coming to those number will be labeled “Google PPC”

How many numbers can I send to one call flow?

As many as you need! Some campaigns might have multiple phone numbers associated with them while other campaigns may only have one phone number. You can point them as you please to call flows.

How can my agents know where the call came from?

You can use our “call whisper” feature. This way your agent will hear a message (“This call is from x campaign…”) before connecting to the caller.

I have a new campaign, how can I be notified when I start getting calls?

With custom notifications, you can set an SMS or Email to be sent every time a call comes in a specific flow.

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